Fast and Hassle-Free
1. Shop first
Shop online and have products delivered to you in Denmark or Norway.
2. Forward your order
Forward order email confirmation to [email protected]. Within 48 hours you'll receive a code to complete the refund process in the Pie mobile app.
3. Claim your refund in the app
Upload supporting documentation and complete the refund request process in the Pie mobile app.
4. Receive refund
Once the refund is approved, we will send your refund to your bank account around 24 hours!
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In order to receive your refund, your purchase needs to meet the following criteria.
300 DKK or 315 NOK
Your order is eligible if your purchase is over 300 DKK in Denmark or 315 NOK in Norway (per receipt)
You’re eligible if you are living in, or have permanent residence in, a non-EU country (Greenland included).
Pie Is Here to Help You with Your Questions
How long does it take?
After forwarding your email order confirmation Pie will reach out to the store on your behalf to initiate the VAT refund. On average you will be able to start claiming your VAT within 48 hours and the process in total will only take a couple of minutes. Refunds are being paid out within 24 hours of your arrival back home. On your behalf, Pie will do everything within its capability to help claim your refund.
Which countries do you support?
Currently, we support Denmark and Norway. Look out for more countries being added soon.
Does this work with all tax-free eligible online orders?
Yes, it does. You do however need to physically export the purchased item(s) from either Denmark or Norway. Note - this is for online orders shipped to Denmark and Norway, and then taken out of the EU (or Norway) by the purchaser. This is not for orders that are shipped outside of the EU.
Are all stores eligible?
Yes for orders from Danish and Norwegian retailers. We will work to help you claim your VAT refund back and communicate on your behalf with the stores. However, please note some stores may opt out of the VAT refund scheme - which is not required by law. Regardless, Pie will work on your behalf to claim your refund.
Is my information safe with you?
Absolutely. Your privacy is of utmost importance to us. All information is handled securely and follows all regulations and GDPR requirements.